Verizon Business Data Privacy

Verizon Business collects information in three categories. Customer-provided information includes business name, billing address, signatory contact details, payment information and data submitted through account provisioning. Service-generated data includes Customer Proprietary Network Information (CPNI) such as call records, session destinations, location data and usage metrics, plus network telemetry required to operate wireless, fiber, 5G, voice and cloud services. Website telemetry includes IP address, device type, browser fingerprint, pages viewed and referral data collected when visitors interact with verizonwireless.at.

Information is processed for five purposes. (a) Service delivery — provisioning, operating and supporting the services contracted under a Verizon Business account, including billing, performance monitoring and fault resolution. (b) Fraud prevention — detecting and preventing unauthorized access, toll fraud, SIM swap fraud and other abusive use of telecommunications services. (c) CPNI-permitted uses — delivering telecommunications services within the category of the customer's current service is permitted without separate consent under Section 222 of the Communications Act; marketing outside the service category requires affirmative opt-in. (d) Security and compliance — maintaining SOC 2 Type II controls, NIST 800-53 alignment, NY SHIELD reasonable safeguards and responding to lawful process. (e) Improvement — aggregated and de-identified analytics improve service quality.

Opt-in consent is obtained for CPNI use outside the current service category, for marketing communications, and for optional cookies. Customers may withdraw consent at any time through the portal or by emailing privacy@verizonwireless.at. Withdrawal does not affect the legality of processing conducted before withdrawal and does not affect processing necessary to deliver the contracted services.

Verizon Business discloses information to (a) sub-processors who operate services on Verizon Business's behalf under contract, including network infrastructure, fraud analytics, Contact Centre, cloud and billing platforms; (b) lawful authorities upon valid legal process, with customer notification except where prohibited by law; (c) carriers and wholesale partners where necessary to deliver interconnected service; and (d) successors in the event of merger, acquisition or divestiture, subject to this policy. Verizon Business does not sell personal information within the CCPA/CPRA meaning.

Information may transfer to sub-processors operating outside the United States, including to jurisdictions that may not provide equivalent protections. Transfers are protected by contractual safeguards (Standard Contractual Clauses equivalents), encryption at rest and in transit, and supplementary measures aligned with NIST 800-53. Customers may request the list of active sub-processor locations from the Privacy Officer.

Verizon Business maintains SOC 2 Type II attestation covering the commercial portal and supporting platforms, and aligns controls with the NIST Cybersecurity Framework and NIST 800-53 Moderate baseline. Technical measures include TLS 1.3 in transit, AES-256 at rest, multi-factor authentication on all administrative interfaces, privilege separation, continuous vulnerability scanning and 24/7 SOC monitoring. Reasonable Administrative, Technical and Physical safeguards under NY SHIELD are documented and reviewed annually.

California residents and residents of states extending equivalent rights enjoy the rights to know, access, correct, delete, port, limit use of sensitive personal information, opt out of sale/share (not applicable — Verizon Business does not sell) and non-discrimination for exercising rights. Submit requests to privacy@verizonwireless.at with subject identifying the right invoked. Identity verification is required. Verizon Business responds within 45 days, extendable once to 90 days on notice. Escalation available to the California Attorney General at oag.ca.gov/privacy.

verizonwireless.at uses strictly necessary cookies for authentication and session state, preference cookies and aggregated analytics cookies. No advertising or cross-site tracking cookies are used. The cookie banner presents an accept-all / strictly-necessary-only choice on first visit; the choice is respected for 12 months. Global Privacy Control signals are honoured.

Verizon Business commercial services are offered only to organisations and individuals 18 years or older acting on behalf of those organisations. Verizon Business does not knowingly collect information from children under 13 on this portal. If we learn a child under 13 has submitted information, we will delete it promptly in accordance with COPPA.

The Privacy Officer may be contacted at privacy@verizonwireless.at. General support enquiries should use support@verizonwireless.at or phone 1-800-465-4054. Unresolved complaints may be escalated to the Federal Trade Commission at ftc.gov or, for California residents, the California Attorney General at oag.ca.gov/privacy.