Unified Communications from Verizon Business
Unified Communications from Verizon Business is UCaaS — one cloud platform combining calling, messaging, meetings, presence and collaboration across desktop, mobile and room systems. The stack centres on Webex Calling with optional Microsoft Teams Direct Routing, CRM integrations with Salesforce, HubSpot and Dynamics 365, and a single administrator console inside every Verizon Business account.
Unified Communications retires fragmented point tools, consolidates voice and video spend, and rides the FCC-regulated Verizon carrier network. SOC 2 Type II, NIST 800-53 aligned, CPNI-aware handling.
Speak to a UC Specialist Compare VoIP Tiers
What Unified Communications Includes
UCaaS from Verizon Business delivers one stack across five modalities — voice, video, messaging, presence and file collaboration.
Webex Calling (Voice Core)
Cloud PBX delivered by Cisco with Verizon as carrier, SBC and support. Unlimited US calling, voicemail, auto-attendant, call queues. Unified Communications billing sits inside the same invoice as wireless and fiber.
Teams Direct Routing
Microsoft Teams users dial the PSTN through Verizon trunks. Retains Teams as the collaboration surface while Verizon provides carrier-grade voice for Unified Communications deployments built around Microsoft 365.
Webex Messaging & Meetings
Persistent team spaces, 1:1 chat, file share, scheduled and ad-hoc video meetings up to 1,000 participants. Whiteboards, recording, transcription. Mobile, desktop and browser apps.
CRM Integration
Salesforce, HubSpot, Microsoft Dynamics 365 and Zendesk connectors ship with Verizon UCaaS. Click-to-dial, call pop, auto-log, screen transfer. Custom CRMs wire up via Webex REST API.
Mobile & Desktop Apps
Webex app on iOS, Android, Windows, macOS, Linux. SSO via SAML/OIDC, biometric unlock, MDM enrolment. Business number rings desk phone, PC softphone and mobile simultaneously.
Presence & Status
Rich presence across Unified Communications — busy, in a meeting, do-not-disturb, custom status. Calendar sync with Microsoft 365 and Google Workspace auto-updates status during meetings.
UCaaS Tier Comparison
Per-user licensing with feature layering.
| Feature | Base UC | UC+ | UC Enterprise | Source |
|---|---|---|---|---|
| Calling + Voicemail | Yes | Yes | Yes | Webex Calling SLA |
| Messaging & Presence | Yes | Yes | Yes | Webex App |
| Meetings (up to 200) | No | Yes | Yes | Webex Meetings |
| Meetings (up to 1,000) | No | No | Yes | Webex Meetings Enterprise |
| CRM Connector | Salesforce | +HubSpot, Dynamics | +Zendesk, custom REST | UC Integration Matrix |
| MS Teams Direct Routing | Add-on | Add-on | Included | Teams DR SLA |
Unified Communications: Platform Profile
Platform Profile
- Unified Communications from Verizon Business = UCaaS built on Webex Calling.
- Microsoft Teams Direct Routing available as companion or primary voice path.
- CRM integration: Salesforce, HubSpot, Dynamics 365, Zendesk out of the box.
- Three licence tiers — Base UC, UC+, UC Enterprise — feature-layered.
- Mobile and desktop apps on every major OS with SSO and MFA.
- Consolidated billing across Unified Communications, wireless and fiber in one Verizon Business account.
Frequently Asked Questions
What is UCaaS at Verizon Business?
Can UCaaS integrate with Microsoft Teams?
Which CRMs integrate with Verizon UCaaS?
Do mobile and desktop apps support UC?
How does UC licensing work?
Related Voice & Cloud Services
VoIP Phone Systems
One Talk, Webex Calling and SIP trunking.
Contact Centre
Omnichannel CCaaS with AI deflection.
Cloud Solutions
Managed Cloud and Secure Cloud Interconnect.
Business Conferencing
BlueJeans, Webex Meetings and room systems.
Managed Network
Fully managed or co-managed network services.
SD-WAN
Application-aware routing for UC QoS.
Verizon Business Account
Consolidated billing across UC and wireless.
Security
SOC 2, NIST 800-53 for UC sessions.