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Managed Network from Verizon Business

Managed Network from Verizon Business delegates day-to-day operation of WAN, LAN, SD-WAN, wireless controllers and firewalls to a 24/7 Network Operations Centre. Two delivery modes — Fully Managed Network (Verizon operates everything) and Co-Managed Network (customer keeps admin access, Verizon monitors and responds). Incident response, change management, config backup, SLA-credit enforcement and monthly performance reports included.

Managed Network runs against NIST Cybersecurity Framework controls. NOC holds SOC 2 Type II attestation. Multi-vendor support — Cisco, Juniper, Fortinet, Palo Alto, Aruba, Meraki.

Scope a Managed Engagement See SD-WAN
Verizon Business Managed Network NOC dashboard showing site uptime, incidents and change tickets

What Managed Network Covers

24/7 NOC Monitoring

Every site under Managed Network streams SNMP, flow and syslog telemetry to the Verizon NOC. Alarms correlate automatically — duplicate suppression, dependency awareness.

Change Management

Every config push tracked under ITIL change control. Emergency changes fast-tracked, standard changes CAB-reviewed weekly, full audit trail retained inside Managed Network console.

Config Backup & Restore

Daily config captures, version diff UI, point-in-time restore, golden-config enforcement alerting on drift. Zero-touch restore on hardware RMA replacement inside Managed Network service.

Incident Response

P1/P2/P3 classification, response SLAs from 15 minutes, dedicated Incident Manager on P1, hourly stakeholder updates until resolution.

Performance Reports

Monthly PDF and CSV on uptime, latency, packet loss, jitter, top-talkers, change log, incident register and SLA attainment.

SLA Credits

Automatic credits on missed availability or response SLAs applied to the following invoice. No claims process, credits calculated from NOC tickets.

Managed Network Tier Comparison

TierNOC CoverageResponse SLARestore SLAMonthly Report
Standard Co-ManagedBusiness hours + on-callP1: 1 hourP1: 8 hoursPDF
Advanced Co-Managed24/7P1: 30 minP1: 4 hoursPDF + CSV
Standard Fully Managed24/7P1: 30 minP1: 4 hoursPDF + CSV
Enterprise Fully Managed24/7 + Incident ManagerP1: 15 minP1: 2 hoursPDF + CSV + monthly review call
Mission-Critical Fully Managed24/7 + dedicated engineer poolP1: 15 minP1: 2 hours + on-site dispatchWeekly + monthly exec readout

Managed Network Subscription Profile

Subscription Profile

  • Managed Network = 24/7 NOC operation of WAN, LAN, SD-WAN, firewalls, wireless.
  • Two modes: Co-Managed (customer keeps admin) and Fully Managed.
  • Response SLAs from 15 minutes; restore SLAs from 2 hours.
  • Monthly performance reports with SLA attainment and incident register.
  • SLA credits automatic — no claim process, calculated from NOC tickets.
  • Multi-vendor: Cisco, Juniper, Fortinet, Palo Alto, Aruba, Meraki.

Frequently Asked Questions

What is Managed Network from Verizon Business?
24/7 NOC-operated network services — WAN, LAN, SD-WAN, firewalls, wireless.
What is the difference between co-managed and fully managed?
Co-Managed keeps customer admin access with Verizon monitoring; Fully Managed delegates all operations to Verizon.
Which response SLAs apply?
15 minutes P1 at Enterprise tier, up to 4 hours P3 at Standard tier.
Does Managed Network cover third-party circuits?
Yes — Verizon fronts the customer relationship with last-mile carriers.
Is reporting included?
Monthly uptime, latency, packet loss, change log and SLA attainment reports.

Related Voice & Cloud Services

VoIP Phone Systems

Cloud calling on Verizon carrier network.

Unified Communications

UCaaS with Webex Calling.

Contact Centre

Omnichannel CCaaS.

Cloud Solutions

Managed Cloud and SCI.

Business Conferencing

BlueJeans and Webex Meetings.

SD-WAN

Application-aware routing.

Private Network

Private 5G and MEC.

Verizon Business Account

Consolidated billing.

Commercial Telecom Portal — Topic Cluster